Responsible Gaming at au999
At au999, your well-being comes first. We provide the tools, guidance, and support you need to enjoy gambling as entertainment — responsibly, safely, and within your personal limits.
Our Commitment to Responsible Gaming
We believe gambling should always be an enjoyable leisure activity, never a financial burden or source of distress.
au999 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a serious responsibility. We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, betting is a fun way to engage with cricket, live casino games, and slots. However, we also recognise that a small percentage of players may develop problematic gambling habits, and it is our duty to provide every possible resource to help.
Our responsible gaming framework is built on four core principles: prevention, protection, support, and transparency. We use advanced account monitoring to flag unusual patterns, offer real-time self-management tools directly within your au999 account, and maintain a dedicated support channel staffed around the clock. Gambling should stay within what you can afford to lose — treat every session as entertainment, not as a means to earn income or recover previous losses.
Your Self-Management Tools
au999 puts you in control. Access these tools directly from your account settings at any time.
Warning Signs of Problem Gambling
Recognising the early signs can make all the difference. If any of the following sound familiar, it may be time to use our self-management tools or contact support.
Problem gambling can affect anyone, regardless of income, background, or experience. It is not a character flaw — it is a health concern that deserves compassionate, non-judgmental support. au999 is here to help.
- Spending more money than you planned or can afford to lose on a regular basis.
- Chasing losses — continuing to bet in an attempt to win back money already lost.
- Gambling affecting your work, studies, family relationships, or daily responsibilities.
- Borrowing money from friends, family, or using credit to fund your gambling sessions.
- Feeling anxious, irritable, or restless when not gambling, or when trying to reduce gambling.
- Lying to others about how much time or money you spend on gambling activities.
How to Activate Your Responsible Gaming Tools
Setting up your personal safeguards takes just a few minutes. Here is how to get started.
- Log in to your au999 account using your registered credentials.
- Navigate to Account Settings from the top menu or your profile icon.
- Select the Responsible Gaming section to view all available self-management tools.
- Choose your preferred tool — Deposit Limit, Time-Out, or Self-Exclusion — and set your desired parameters.
- Confirm your selection. Restrictions are applied immediately and a confirmation is sent to your registered email. If you need further assistance, contact our support team at any time.
Responsible Gaming — Frequently Asked Questions
Quick answers to the most common questions about staying in control at au999.
Need Help? Contact Our Support Team
Our responsible gaming specialists are available 24/7. Whether you need to activate a self-exclusion, set a limit, or simply talk through your concerns, we are here for you. Reach us at the email below — no judgement, just support.
[email protected]Ready to Play Responsibly?
au999 is here to provide a safe, fair, and entertaining experience for all players in Bangladesh. Explore our games and remember — 21+ only, always play within your limits.