Privacy Policy
Your personal data is treated with the utmost respect at au999. Learn exactly what we collect, why we collect it, and how we keep it safe.
At au999, we are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains how au999 collects, stores, uses, and safeguards your data when you access our website, games, and services — including cricket betting, live casino, slots, and crash games. By registering an account or using any part of the au999 platform, you acknowledge that you have read and understood this policy. We encourage all users, particularly those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh, to review this document carefully.
Our Privacy Commitments
1. Introduction
au999 operates an online casino and sports betting platform accessible to players across Bangladesh. This Privacy Policy applies to all users of the au999 website and any associated mobile or web application. It covers the collection, use, and disclosure of personal information submitted to us when you create an account, make a deposit using bKash, Nagad, Rocket, or Upay, place a bet, claim a bonus, or contact our support team.
We understand that privacy matters deeply to our users. Our aim is to be fully transparent about our data practices so that you can use au999 with complete confidence. This policy is written in plain, accessible English so that players across Dhaka, Chittagong, Sylhet, and throughout Bangladesh can understand their rights.
2. Information We Collect
When you register and use our platform, we may collect the following categories of personal information:
- Identity Information: Full name, date of birth, nationality, and government-issued identification number for age verification (21+ only) and account security.
- Contact Information: Email address, phone number, and residential address — used for account communications, withdrawals, and support responses.
- Financial Information: Payment method details such as bKash mobile wallet number, Nagad account, Rocket number, Upay account, or bank account information. We do not store full card numbers.
- Technical Information: IP address, browser type, device type, operating system, session duration, pages visited, and referral source — collected automatically via cookies and server logs.
- Gameplay Data: Betting history, game session records, win/loss records, and bonus usage — retained for fair play compliance, dispute resolution, and responsible gaming monitoring.
3. How We Use Your Information
au999 uses your personal information only for legitimate purposes directly related to providing you with a safe, legal, and enjoyable gaming experience. Specifically, we use collected data to:
- Verify your identity and confirm that you are aged 21 or above before allowing account access and real-money play.
- Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported bank transfers.
- Provide customer support and respond to account queries, complaints, or responsible gaming requests raised via email.
- Prevent fraud, detect suspicious activity, and protect both the player and the platform from unauthorised access or financial crime.
- Improve the platform experience by analysing aggregate usage patterns, game performance, and player preferences — always at a population level, never as individually targeted profiling.
4. Sharing of Personal Information
au999 does not sell, rent, or commercially share your personal data with third parties. However, there are limited and necessary circumstances under which we may share information:
- Payment Processors: Transactional data is shared with payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to execute your requested financial transactions. These partners operate under their own privacy terms.
- Technology and Security Partners: We work with trusted third-party service providers for platform hosting, fraud detection, and security monitoring. These vendors are contractually bound to handle your data with the same level of care as au999.
- Legal Obligations: We may disclose your information to competent authorities if required to do so by applicable law, court order, or in response to a verified legal request related to fraud, money laundering, or criminal investigations.
5. Cookies and Tracking Technologies
au999 uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with our games and services. Cookies are small text files stored on your device when you visit our website. They help us maintain your session, remember your preferences, and provide a seamless experience across bets and game sessions.
We use strictly necessary cookies (required for login sessions and security), functional cookies (for preferences and language settings), and analytical cookies (aggregated, anonymised usage data to improve platform performance). We do not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to access certain features of the au999 platform.
6. Data Security Measures
au999 employs a multi-layered approach to data security, combining technical and organisational safeguards to protect your personal information from unauthorised access, misuse, or loss. Our key security measures include:
- 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
- Encrypted storage for sensitive fields including passwords (bcrypt hashing) and payment identifiers.
- Access controls that limit employee access to personal data strictly to what is required for their job function — enforced via role-based permissions and audit logging.
- Regular security audits and penetration testing conducted by independent third-party specialists to identify and remediate vulnerabilities before they can be exploited.
7. Data Retention
au999 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable financial regulations, anti-money laundering laws, and responsible gaming obligations. In general, account and transaction records are retained for a minimum of five years following account closure to comply with financial crime prevention requirements.
If you request deletion of your account, we will anonymise or delete data that we are not legally required to retain. Data that must be kept for legal compliance will be stored securely and isolated from active platform use. We do not use retained data for any marketing, analytical, or operational purpose beyond the specific legal obligation that requires its retention.
8. Your Rights as a Player
As an au999 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the email address listed in the Contact section below:
- Right of Access: Request a copy of the personal data au999 holds about you, delivered within a reasonable timeframe.
- Right of Rectification: Request correction of any inaccurate or incomplete personal information held in your account.
- Right of Erasure: Request deletion of your personal data, subject to legal retention requirements described above.
- Right to Restriction: Request that we restrict processing of your data in certain circumstances, for example while a correction request is being resolved.
- Right to Object: Object to the processing of your personal data for purposes other than those strictly necessary to provide the au999 service.
9. Children and Age Restriction
au999 is strictly an adults-only platform. We do not knowingly collect or process personal information from individuals under 21 years of age. Players must confirm they are aged 21 or above during registration. If we discover that a user is under 21, we will immediately suspend the account, void any active bets or bonuses, and securely delete all associated personal data.
If you believe a minor has registered an account on au999, please contact us immediately at [email protected]. We take underage access extremely seriously and will act swiftly to investigate and resolve any such reports.
10. Third-Party Links and Services
The au999 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver a rich casino and sports betting experience. While these providers power the games you play on our platform, they operate as contracted data processors and are bound by data processing agreements that require them to maintain privacy standards consistent with this policy.
The au999 platform does not contain links to external third-party websites. Any reference to payment brands (bKash, Nagad, Visa, Mastercard) or game studios on this page is purely informational. au999 is not responsible for the privacy practices of any external organisation.
11. Changes to This Privacy Policy
au999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When material changes are made, we will update the 'Last updated' date shown at the top of this page and, where appropriate, notify registered users via email. Your continued use of the au999 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.
We recommend reviewing this page periodically, particularly if you are an active player on our cricket betting, slots, or live casino sections. The version of the policy in force at any given time is always the most recently published version on this page.
12. Responsible Gaming and Privacy
au999 takes its responsible gaming obligations seriously. As part of our commitment to player welfare, we may use your gameplay data — including session length, betting frequency, and deposit patterns — to identify signs of problem gambling behaviour. This monitoring is conducted solely in your interest and is never shared externally except as required by applicable responsible gaming regulations.
If you have concerns about your gambling habits, please visit our Responsible Gaming page for information on self-exclusion, deposit limits, and time-out features. You may also contact our support team directly. au999 is committed to providing a safe environment for all players across Bangladesh. For adults aged 21 and above only.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way au999 handles your personal data, please contact our dedicated privacy support team. We aim to respond to all data-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Email: [email protected] (plain text — not a clickable link)
Our support team is available to assist you in both English and Bengali. For responsible gaming concerns specifically, we recommend visiting the Responsible Gaming section of this site for a full overview of the tools and resources available to players in Bangladesh.
Ready to Play at au999?
Your data is protected — now explore everything au999 has to offer, from live cricket betting and slots to the full casino experience.